At Pro Care Solutions, customer satisfaction is our priority. We ensure high-quality products, but if you face any issue, please review our return and refund policy below.
1. Eligibility for Return
You may request a return only in the following cases:
- You received a damaged product
- You received the wrong product
📌 Note: Product must be unused, sealed, and in original packaging.
2. Return Request Time
- You must report the issue within 24 hours of delivery.
- Requests made after this time may not be accepted.
3. Non-Returnable Conditions
We do not accept returns in the following cases:
- Change of mind
- Product used or opened
- Minor packaging damage that does not affect the product
- Delay in delivery
4. Return Process
To request a return:
- Contact us on WhatsApp: 0309-6062180
- Share:
- Order details
- Clear pictures of the product
- Our team will review and guide you further
5. Refund Policy
- Once your return is approved, you can choose:
- Replacement product, OR
- Refund
- Refunds are processed within 5–7 working days after approval.
6. Refund Method
- For COD orders: Refund will be sent via Bank Transfer / Easypaisa / JazzCash
- For Advance Payments: Refund will be issued to the original payment method
7. Shipping Charges
- Shipping charges are non-refundable
- In case of damaged or wrong product, we will cover the return shipping cost
8. Important Note
Due to the nature of herbal and personal care products, we maintain strict hygiene standards. Therefore, returns are limited to valid quality issues only.
9. Contact Us
For return or refund requests:
- WhatsApp: 0309-6062180
- Email: procaresolutionsoffical@gmail.com
- Address: Muridke, Pakistan (Postal Code: 39000)